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pindrop
NOVEMBER 12, 2020
60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? How Contact Center Fraud Impacts: The Fraud Team.
Help Scout
SEPTEMBER 28, 2021
While the opportunity to hire the best people anywhere in the world is incredible, hiring for a remote team does have its unique challenges. Determine what you’re looking for Before you go off to the races looking for your next hire, it’s critical to make sure the hiring team is aligned on exactly what it is you’re looking for.
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JustCall
FEBRUARY 28, 2024
Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI. Consider alternatives if you’re budget-minded.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect.
Lumoa
APRIL 24, 2018
Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. blog linkedin twitter Why?
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