TechSee

JUNE 16, 2022

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

SmartAction

NOVEMBER 22, 2023

It uses algorithms to parse data, learn from it, and then apply that learning to provide relevant answers. Realize substantial savings through deflecting calls to self-service channels such as a knowledge base. Skill-based routing lets you program your IVR to route calls to the most qualified agents. ML is a powerful tool.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Fonolo

NOVEMBER 17, 2020

. — Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Voice Channel Strikes Back. For many years, it seemed like technology companies were waging war on the voice channel. Lockdown illustrated just how crucial the voice channel is in a digital world. Omni-Channel Communications .

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

MARCH 10, 2021

Your sales or support call center is a hub of activity. Apply call center training materials effectively. Develop a comprehensive call center training program. A training program. All of these can bring several benefits when incorporated into your agent training program. What Are Call Center Training Materials?

Call Center 62

Call Center Scripts call center software Best practices 62

Pointillist

FEBRUARY 19, 2018

In this post, I will lay out why artificial intelligence is a game changer in CX, take a look under the hood at how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience. Three Ways AI Is Being Applied to Improve Customer Experience.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Fonolo

MAY 13, 2019

” This, too, applies to the quality of its customer service. The training that each of the sales people get, to the software that they have, to the delivery of the products, to the installation of those products, we control it all, and we have the capabilities to effect change if and when needed. About CSPN.

Customer Service 96

Customer Service Technical Support Education Contact Center 96