OctopusTech

MARCH 1, 2023

These call centers organize phone support queues and equally distribute calls to reps on the service team. While call centers are a common feature of most customer service teams, setting up one for your business is no easy task. Most companies provide a phone number that customers can reach out to when they have complaints or requests.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

VHT

OCTOBER 16, 2018

As long as there have been phone queues, the number one frustration customers have regularly expressed is long hold times. VHT brought the first intelligent callback software to market in the mid-1990s, coining the term “virtual queuing” to differentiate its solution from others then on the market. What is call back software?

Abandon rate 96

Abandon rate Construction Contact Center SaaS 96

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. In total, businesses from over 100 different countries use BigCommerce.

Accountability 52

Accountability Sales Advertising Abandon rate 52