Things I Wish I Knew Before Adding Call-Backs to My Contact Center
Fonolo
JUNE 13, 2023
If your hold times are longer than a few minutes, you are likely in for a bumpy ride. Sure, hiring more agents will reduce wait time, but agents are expensive! Luckily, when you replace hold time with a call-back, your customer satisfaction ratings go up while improving your operational efficiencies.
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