Fonolo

JUNE 13, 2023

Lower Abandon Rates When hold times are long, many callers will simply abandon their call and hang up. Call abandonment then leads to higher repeat calling (which can strain the call center system) and, of course, dissatisfied customers. SaaS solutions (like Fonolo) allow good flexibility in this regard.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Integrating with these touchpoints is the key to in-the-moment engagement. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Seamless integrations via API, webhooks, & mobile SDK. Best for: Reducing cart abandonment rates. As noted earlier, abandoned carts and checkouts are the bane of any e-commerce store. BigCommerce App #2.

Accountability 52

Accountability Sales Advertising Abandon rate 52