Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Hodusoft

NOVEMBER 29, 2022

Read Also: Boost Your Sales with Telemarketing Software Boosts agent productivity Agent dashboard allows agents to get visibility of their own and their team members. It keeps customers engaged while waiting on hold and improves the call abandonment rate by reducing call drop-offs for long waiting times.

Call Center 52

Call Center call center software Interactive Voice Response Abandon rate 52

aircall

MAY 14, 2021

Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support.

voip 62

voip Telemarketing Scripts Abandon Call 62

Vcaretec

JULY 18, 2023

Inbound customer support: Handling incoming calls, emails, chats, and other communication channels to assist customers with inquiries, issues, and requests. Outbound sales and telemarketing: Making outbound calls to promote products or services, generate leads, conduct surveys, or follow up on sales prospects.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Why do they call? Is it a sales call, customer service, or a technical support call? The more information you can share with the inbound call center outsourcing partner, the better.

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

NobelBiz

MARCH 6, 2023

Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores. This information is useful in identifying areas for improvement and optimizing call center operations. This type of campaign generates leads or closes sales with potential customers.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52