Noble Systems
SEPTEMBER 20, 2019
How well are your customers being served by your customer support contact center? Are your agents delivering the best possible experience when customers engage with your business? Knowing how well your customer support team is performing is essential for continuous improvement. Implement gamification.
Noble Systems
SEPTEMBER 20, 2019
How well are your customers being served by your call center service and support center? Are your agents delivering the best possible experience when customers engage with your business? Knowing how well your customer support team is performing is essential for continuous improvement. Implement gamification.
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Fonolo
NOVEMBER 23, 2021
According to our most recent trends report , customer service expectations are at an all-time high — that means customer support must catch up through effective call center training. That means making training more interactive and potentially using gamification tactics in your program. Use a buddy system. .
Fonolo
APRIL 27, 2021
By offering call-backs , customers are empowered to save their place in the phone queue, hang up, and receive a call-back when the next available agent is free. The business case for call-backs is clear: they smooth out call spikes, improve the customer experience, lower your telco costs, and reduce abandonment rates.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. When the customer requires a more in-depth, more technical experience, video chat is a quick and affordable way for agents to assist them. Why Gamification Matters.
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics.
Fonolo
JANUARY 31, 2023
Regular training sessions can also help sharpen both soft and hard skills, which makes for better overall customer support. You might share a live customer call with trained agents and then show your agents in training that customer’s CSAT score! Add a few gamification elements and your call center will be singing.
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