TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

OctopusTech

JULY 31, 2023

We’ll reveal the practical benefits that this cutting-edge technology brings to the table, from growing your customer support operations to providing round-the-clock assistance. There are various pros and cons of live chat outsourcing but it is one of the fastest-growing customer support channels.

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

JustCall

MARCH 6, 2023

This is because they lead to improved customer satisfaction, increased sales, and cost-effective operations. Over time, this leads to retention, upselling and overall brand satisfaction. The call abandonment rate is a measure of how well the call center is able to address consumer issues.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

JustCall

APRIL 12, 2023

To accelerate lead response, sales reps organize sales data in the CRM. All call-related data is stored in the CRM, and sales reps have to organize it at regular intervals. Reduction of Operational Costs Companies are often fed up due to high operational costs. Each sales rep makes 40 outbound calls daily.

Call Logging 52

Call Logging Sales Abandon rate CRM 52

Netomi

MARCH 24, 2023

Start With Core Needs For CS teams to succeed long-term, it’s essential to identify customer needs and incorporate those relevant functions into your platform’s core before building around them. Netomi’s platform allows enterprises to easily scale their operations without the need for additional resources.

Chatbots 52

Chatbots Abandon rate Contact Center Upselling 52

Global Response

MAY 22, 2023

Typically, outbound call centers focus on: marketing and sales audience research and surveying follow-ups or appointment setting upselling and cross-selling lead generation Blended Call Centers As the name suggests, blended call centers handle both inbound and outbound calling.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Contact center trends can directly impact success. Trend 1: Expansion Of Engagement Channels First, let’s get clear on synchronous channels.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52