TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

OctopusTech

JULY 31, 2023

Live chat has emerged as a game changer in this environment, enabling firms to build real-time, individualized connections with website visitors and potential customers. There are various pros and cons of live chat outsourcing but it is one of the fastest-growing customer support channels.

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

Global Response

MAY 22, 2023

Inbound Call Centers Inbound call centers handle inbound customer calls and customer support. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

Netomi

MARCH 24, 2023

Start With Core Needs For CS teams to succeed long-term, it’s essential to identify customer needs and incorporate those relevant functions into your platform’s core before building around them. Taking care of your contact agents’ workload and improving the quality of customer experience is critical.

Chatbots 52

Chatbots Abandon rate Contact Center Upselling 52

Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Simply put, it’s where CX rises and falls.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52