OctopusTech

MARCH 1, 2023

Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Hodusoft

DECEMBER 28, 2022

It is an excellent way to assess call center operations and agent effectiveness. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. It directs the call to the agent with the matching skill set to resolve the issue.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

JUNE 7, 2024

It is an excellent way to assess call center operations and agent effectiveness. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. It directs the call to the agent with the matching skill set to resolve the issue.

Best practices 52

Best practices Call Center Omni-channel support Management 52

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52