Hodusoft

FEBRUARY 29, 2024

More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level. MSPs must ensure that their call center is equipped with the right type of technology tools. That’s quite shocking.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. And in today’s market, there’s no shortage of solutions to choose from. As technology gets smarter and more intuitive, so does the contact center that benefits from it.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Hodusoft

NOVEMBER 29, 2022

Impact of Implementing Call Center Automation Software We live in times where customers demand instant gratification and call centers are handling unimaginably heavy call volume. Call center software equips them with tools for making their lives easier.

Call Center 52

Call Center call center software Interactive Voice Response Abandon rate 52

Hodusoft

DECEMBER 28, 2022

Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. By implementing call center management, organizations can accurately measure, monitor, and optimize their performance. Here is how businesses can achieve these results.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. What is telemarketing software? CRM integration CRM software stores all the customer information such as demographics, preferences, conversation history, etc.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Hodusoft

MAY 20, 2020

In this regard, tailored visual healthcare experience with a call center solution in place will surely help the patients to communicate with doctors when needed. There are several challenges related to calling in the healthcare industry. It results in a high call abandonment rate. Emergency Calling.

Contact center software 52

Contact center software Healthcare Contact Center Abandon rate 52

OctopusTech

MARCH 1, 2023

Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets. .” Fight the urge.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62