Scheduling Software for Call Centers: Buying Tips & Best Practices
Callminer
MARCH 9, 2020
” – Workforce Management Software: The Definitive Buying Guide , Vairkko; Twitter: @vairkko. Factors such as what is good for the call center, peak and low hours, employee ability, employee availability, and a whole host of others, can turn scheduling into a full-time job. ” – Jones, Elden F.,
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