Talkdesk

FEBRUARY 20, 2020

Native predictive dialing capabilities must encompass: Streamlined, intuitive, campaign management: Set dialing ratio, abandon rate, ring time, answering machine detection. Agent Management: Assign agents to specific campaigns with integrated call handling via agent desktop integration. Stay both compliant and productive.

Abandon rate 69

Abandon rate Interactive Voice Response B2B B2C 69

Fonolo

FEBRUARY 5, 2020

In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. . Salesforce’s 2019 State of the Connect Consumer report, highlights the importance of providing contextualized engagement to consumers across multiple touchpoints.

Customer Service 99

Customer Service B2C B2B Abandon rate 99

Comm100

FEBRUARY 9, 2021

Back in 2019, Fitbit Health Solutions – the B2B side of the popular fitness tracking watch maker – were in the need of lead generation tool that would make it easier for prospects to connect with them. Comm100’s solution integrated smoothly with LMCU’s existing voice, email, and online banking channels. Joanie Gentile, Sr.

Abandon rate 58

Abandon rate Sales Benchmark Banking 58

JivoChat

JUNE 20, 2021

One of the many reasons these companies chose BigCommerce is its ability to integrate with other popular software and e-commerce platforms. What Does BigCommerce Integrate With? Today’s e-commerce landscape has forced the need for programs and systems to be able to integrate with one another. Salesforce. And many more.

Accountability 52

Accountability Sales Advertising Abandon rate 52