JustCall
APRIL 3, 2024
It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. It can further lead to a dip in customer experience and a shrinking ROI. A surge in call volume is always good news for your business.
Playvox
JULY 31, 2023
Engaging and empowering customer support center agents is as important as ever, so allow them to handle things themselves when they need to request annual leave or shift swaps. Understaffing can cause employee burnout , which, in turn, can increase sick days and attrition.
Playvox
APRIL 27, 2023
Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.
Expert insights. Personalized for you.
52 
Let's personalize your content