Abandon rate, Agent burnout, Customer Support and Service level

How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. It can further lead to a dip in customer experience and a shrinking ROI. A surge in call volume is always good news for your business.

Sales

Sales Interactive Voice Response Abandon rate Wait times

The Role Of Employee Self-Service In Workforce Management

Playvox

JULY 31, 2023

Engaging and empowering customer support center agents is as important as ever, so allow them to handle things themselves when they need to request annual leave or shift swaps. Reduced Labor Costs Overstaffing and understaffing are both major workforce scheduling challenges in customer service centers.

Self service

Self service Management Coaching Contact Center

Customer Contact Central

How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

The Role Of Employee Self-Service In Workforce Management

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