Abandon rate, Agent burnout, CRM and Customer Support

How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. It can further lead to a dip in customer experience and a shrinking ROI. Integrate with CRMs or spreadsheets Auto dialers are only half the solution.

Sales

Sales Interactive Voice Response Abandon rate Wait times

The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.

Contact Center

Contact Center Gamification Agent burnout Employee engagement

Customer Contact Central

How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

The Top 4 Contact Center Trends To Boost Performance And CX

Webinars

Stay Connected