Fonolo
MAY 3, 2023
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. What is an Abandoned Call? TIP: Most contact center software will generate a Call Detail Record (CDR).
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. 14% of contact center leaders predict growth of more than 10%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 24, 2022
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for your call center operations — but when was the last time you updated them? You could conduct some competitor research to get some ideas, but before you do, it’s helpful to identify your call center type.
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. The job isn’t only about picking up the phone 24/7, it entails establishing customer relationships based on value and satisfaction. A 2016 survey by Call Center Helper shared that 62.7%
SharpenCX
JANUARY 21, 2020
A couple of years ago, Tommy Reese, Deloitte’s Contact Center Strategy Manager said , “If you treat the client like gold, then they’ll continue to buy from you and other sales will follow.”. When you treat your customers like a valuable piece of your corporate puzzle they’re going to be more loyal. Customer Satisfaction (CSAT).
TeleDirect
AUGUST 10, 2022
In the case of a call center, metrics are a crucial way for businesses to ensure that their contact center is functioning at its top level and providing the best service possible. What Are Call Center KPIs? What Exactly Do Metrics at a Call Center Mean? Ensure Customer Satisfaction.
Fonolo
JANUARY 4, 2022
Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. Contact Center Trends 2022. 64% of people find customer experience more important than price when making a purchase.
Expert insights. Personalized for you.
75 
Let's personalize your content