product forward-to-phone 
aircall
JULY 28, 2017
In era when one in four users will abandon your app after only one session , we’re particularly sensitive to these risks. In era when one in four users will abandon your app after only one session , we’re particularly sensitive to these risks. Training sessions to give them the tools to move forward on their own.
aircall
AUGUST 29, 2022
There’s a reason business owners are obsessed with call center productivity. After all, productivity and profitability are tied together. Recently, there’s been a lot of buzz about how to measure productivity. Should it be about the number of calls an agent takes in a day? What is call center productivity?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 4, 2022
These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. 68% of customers say they will pay more for products and services from brands known to offer good customer service. Source: Bain&Co.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. times more likely to recommend your product or service after a positive experience.
aircall
SEPTEMBER 7, 2022
Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. What is call management software?
NobelBiz
MAY 2, 2022
If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. The first thing to know about call routing is that it is the process of taking inbound calls and directing them to the people or teams who can best handle them.
aircall
FEBRUARY 7, 2022
Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . What is call management software?
Expert insights. Personalized for you.
97 
Let's personalize your content