Fonolo

APRIL 27, 2021

Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. The Contact Center Guide to Managing Spikes in Call Volume.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

aircall

MAY 14, 2021

Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. When it comes to efficiently making outbound calls, there’s nothing like automation to get the job done. Automation software for outbound calling comes in many forms. What Is an Auto Dialer?

voip 62

voip Telemarketing Scripts Abandon Call 62

JustCall

OCTOBER 22, 2020

It automates the dialing process for the agents, sparing them the tedious manual tasks. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. It saves time and enables teams to scale-up their calling capacity. Predictive Dialer.

Real estate 76

Real estate CRM Banking Outbound sales 76

JustCall

FEBRUARY 12, 2024

Imagine your existing tech stack as a well-oiled machine, where data flows effortlessly between tools and applications. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance.

CRM 52

CRM Analytics Abandon Call Coaching 52