NobelBiz

MAY 9, 2023

Predictive Dialing This advanced strategy uses algorithms and historical data to predict agent availability and adjust the number of lines called out per agent accordingly. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

JANUARY 21, 2019

As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. As practical as predictive solutions may seem, they also have several major drawbacks. Also, let’s not forget that they are also associated with the stigma of abandoned calls.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

AUGUST 8, 2019

, 9 of their calls haven’t reached any of your agents as people decided not to wait for the answer and simply hang up: Call Abandonment Rate = 9/150 x 100% = 6%. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. First Call Close.

Call Center 52

Call Center Metrics Abandon rate Management 52