integration active-campaign 
NobelBiz
MARCH 19, 2024
Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time.
JustCall
OCTOBER 22, 2020
The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. Think of the outbound sales campaigns as the manufacturing process.
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NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.
JustCall
APRIL 5, 2022
It can be based on the type of call (e.g., a sales call might go to an agent in sales, while a support call might go to someone in customer service), or it can be based on the identity of the caller (e.g., a call from a VIP customer might go directly to their account manager). Conference call. Call analytics.
NobelBiz
MAY 24, 2022
The value of the supervisor’s position for remote call center agents First and foremost, the supervisor is the most important person when managing a remote contact center. As a result, he is one of the first to guarantee an excellent client experience and he is responsible for your campaigns’ success. But how exactly?
JustCall
APRIL 5, 2022
All you need is an internet connection and a device to carry out conference calls. Monitoring conference call activity also becomes possible with a multi-line office phone based on the cloud. You have the option to review meetings through call recordings, notes, etc. Call Monitoring. Business Tool Integrations.
JustCall
APRIL 5, 2022
All you need is an internet connection and a device to carry out conference calls. Monitoring conference call activity also becomes possible with a multi-line office phone based on the cloud. You have the option to review meetings through call recordings, notes, etc. Call Monitoring. Business Tool Integrations.
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