Predictive Dialer vs Auto Dialer: What You Need to Know
aircall
MAY 14, 2021
Both tools route calls to agents, scale easily, and increase efficiency and productivity. A VoIP-based (cloud-based) auto dialer works with your CRM, giving sales and support reps data to personalize conversations. Screens out voicemails, unanswered calls, disconnected numbers, and busy signals. Doesn’t have call waiting.
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