ShepHyken

FEBRUARY 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Matters for B2B by Suketu Gandhi, Alanna Klassen Jamjoum, and Conrad Heider. My Comment: So many customer experience strategies (CX) seem to focused on B2C. The message is clear.

Customer Service 210

Customer Service B2B B2C Entertainment 210

Return Customer

JULY 10, 2019

The result of a business is a satisfied customer.” ” Peter Drucker, better known as the father of management thinking, once gave us this beautiful gem of a quote. We have come a long way since the first industrial revolution and are now bursting with new products and services in crowded markets regularly. Huffpost ).

Customer Service 109

Customer Service Journey mapping Advertising Chatbots 109

Quiq

MARCH 31, 2022

Share This Story So much time and effort is spent on customer acquisition. Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. With higher standards and more difficulties, retaining customers is a struggle.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

JustCall

APRIL 27, 2020

Building customer trust in the insurance sector is a real challenge. despite its strong and adept team, was losing its customers to bigger firms in the area. The remote team is now heavily relying on the cloud phone system for all customer communications. 74% of customers contact insurance companies through calls.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Building customer trust in the insurance sector is a real challenge. despite its strong and adept team, was losing its customers to bigger firms in the area. The remote team is now heavily relying on the cloud phone system for all customer communications. 74% of customers contact insurance companies through calls.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

Balto

AUGUST 3, 2022

Is the contact center a drain on resources, a necessary expense to manage customer needs? Or is it a way to foster relationships with customers, garner revenue, and otherwise generate value for the company? Agents add the most value to their organization by letting customers know about incentives and asking for online reviews.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Help Scout

FEBRUARY 11, 2019

Customer relations have always been at the heart of successful businesses. It was one of the best customer service relationships of my life. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past. That couldn’t be further from the truth.

Customer Support 40

Customer Support Benchmark Personalization Marketing 40