CSM Magazine

AUGUST 18, 2023

As we approach the golden quarter, Moritz Weisbrodt, Co-founder of Alaiko , reveals some key ways to provide a robust post purchase experience. Here are five ways brands can ensure they deliver a strong post-purchase experience this golden quarter. This means that sometimes slower deliveries and holdups are unavoidable.

Advertising 52

Advertising Feedback Sales Marketing 52

ChurnZero

DECEMBER 20, 2019

Although we may not be able to see 100 years into the future like Tesla, with strategic and thoughtful foresight, we can sharpen our judgment and make smarter decisions in the year ahead. (Instead of feeling like we’re stuck taking counsel from our old Magic 8 Ball.) . Dig in and enjoy. . . . Customer results will sell, not features.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Netomi

JANUARY 5, 2022

Ian Golding. Myra Golden. Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. This is especially true in the customer service industry. Frank Eliason. Hilary George-Parkin. Jake Perez.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98