CSM Magazine

JULY 3, 2017

Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture. Secret 1: Know who your real competition is. Sorry, it’s worse: It’s every other company that’s offering rock star customer service. Secret 2: Time is the new currency.

Customer Service 78

Customer Service Airlines Coaching Benchmark 78

CSM Magazine

SEPTEMBER 3, 2015

5 Tips for Managing your Customers’ Experience. 5 Tips for Managing your Customers’ Experience. Being friendly and approachable stops issues blowing up out of proportion and becoming a big deal. Being friendly and approachable stops issues blowing up out of proportion and becoming a big deal.

Customer Experience 74

Customer Experience Management Customer Service 74

The Center for Client Retention

DECEMBER 4, 2018

Customer Experience trends are bigger and better for 2019. With AI, shopping will be more highly personalized than ever, potentially quashing any lingering doubts that customer service and experience are very different animals. Customer Experience Will Be Delivered with A Brand Purpose.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Nexmo

JULY 13, 2020

Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard. Zapier is a low-code tool that allows you to connect your favorite apps and services. Zapier is a low-code tool that allows you to connect your favorite apps and services. Throw in an audio book and it gets even better.

APIs 62

APIs Accountability Personalization 62

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers.

Morale 11

Morale Customer Service Management Construction 11

ShepHyken

DECEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. In this article, you will find the best customer service kudos of 2019 (so far!)

Customer Service 51

Customer Service Customer centricity Technology Customer Care 51