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What’s Everyone Talking About in Customer Experience Today?

Blue Ocean

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? Read more > The Amazonizing of Customer Experience. Customer Service Trends Susan Preiss

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Cloud Phone System for Remote Teams | Maintain Business Continuity


Cloud telephony ensures that the remote working model does not cause any compromise on the overall customer experience. Most importantly, how will you retain your customers? . It is anticipated that by 2028, 73% of teams will work remotely. According to a study by Global Workspace Analytics, IBM saved about $ 50 million by switching to remote work. More importantly, the cloud-based phone system allows you to stay connected with your clients and customers.

Chatbot Marketing: 11 Actionable Use Cases (With Examples)


This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. Marketers all around the world are opting for this kind of customer connection automation. Most customers expect immediate responses.