Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

JivoChat

JUNE 9, 2021

Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. It’s a fact: today’s customers want real-time and on-demand information from businesses. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This report gives a deep dive into the revenue share of each segment of customer experience. In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share.

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. billion , from 2022 to 2028, with a CAGR of 21.8%. Customer Behavior Insights Actionable insights are crucial to the success of any business.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. According to a study by Global Workspace Analytics, IBM saved about $ 50 million by switching to remote work. Any profit-making business would want to ensure that they don’t turn away any customers. Responsive Customer Service with SMS Bots.

CRM 72

CRM Analytics Sales Enterprise 72