What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? Read more > The Amazonizing of Customer Experience. Customer Service Trends Susan Preiss

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

On the one hand, this transition has caused cablecos to steadily lose customers. million customers cancelling their subscriptions during the first quarter of 2021. Negative customer service perception. Monetize available customer data.

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What is business process outsourcing and can it save me time?

Call Experts

When a business contracts a third party to perform several services related to back and front office operations. For many years, the outsourcing market has grown, and services have become more easily accessible. Do you need to outsource a service now? IT management and services.

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. Marketers all around the world are opting for this kind of customer connection automation. Most customers expect immediate responses.

Cloud Phone System for Remote Teams | Maintain Business Continuity

JustCall

Cloud telephony ensures that the remote working model does not cause any compromise on the overall customer experience. Most importantly, how will you retain your customers? . It is anticipated that by 2028, 73% of teams will work remotely. More importantly, the cloud-based phone system allows you to stay connected with your clients and customers. Meanwhile, customer support teams can also sustain their workflows, from anywhere, at any time.