How to Deliver Outstanding Customer Experience Using Cognitive Solutions
JULY 24, 2018
By leveraging the possibilities offered by mobile, advanced text, social media, analytics and multi-channel integration, businesses can offer the most compelling customer experience. Cognitive use cases: Sales and marketing ? Chatbots are another great use case of Cognitive solutions for automation of several business processes. Insights – Embed cognitive technologies to get access to advanced analytical capabilities. Billion by 2027.