How to Deliver Outstanding Customer Experience Using Cognitive Solutions

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By leveraging the possibilities offered by mobile, advanced text, social media, analytics and multi-channel integration, businesses can offer the most compelling customer experience. Cognitive use cases: Sales and marketing ? Insights – Embed cognitive technologies to get access to advanced analytical capabilities. Intelligent management of information using cognitive analytics helps businesses to unlock the value of complex unstructured data and data sources in real-time.

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Online sales are still only around 10% of total commerce, but are growing at a rapid pace. RBC Capital predicts Online sales to account for 24 percent of total sales by 2027. The company’s same-store sales increased 5.6 same-store sales growth. "Of billion, according to cannabis research firm BDS Analytics.