2026 Interactive Voice Response Personalization Self service 
3CLogic
APRIL 17, 2023
With so many customers opting to call for support, it’s vital for companies to have a solid system in place to handle high call volumes and provide a top-notch customer experience — this is where IVR comes in. Interactive Voice Response (IVR) is an essential tool for CX leaders and service departments.
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Let’s look at how they’ll be used.
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3CLogic
APRIL 29, 2024
Gartner predicts that 80% of customer service and support organizations will leverage Generative AI (GenAI) by 2025, replacing 20-30% of live agents. In a separate report, Gartner states that Conversational AI will lower agent labor costs by $80 billion by 2026.
SharpenCX
OCTOBER 15, 2023
AI-powered technologies—once only practical and feasible for large enterprises with big budgets and sophisticated expertise—are now accessible to everyone and used for both business and personal use cases. In the early days of self-service, we often talked about looking for “low-hanging fruit” when identifying where to start.
3CLogic
NOVEMBER 27, 2023
of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. Adding AI can make you more effective without losing the personal touch. While 1.6%
Hodusoft
APRIL 17, 2024
Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. billion in 2026, at a compound annual growth rate (CAGR) of 7.9
Callminer
DECEMBER 17, 2019
. “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S. respondents (34%) chose ‘Automated Telephone System (IVR)/inability to reach a live person for customer support.’” billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026.
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