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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. Post-sales issues. Post-sales follow-up. Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Complaints, etc.

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Strategies for Ecommerce Success: Complete Guide Ecommerce

JivoChat

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 trillion dollars by 2026—a significant increase of 56% from 5.2 You know that just through this that it’s not only advertising that makes sales. Doing so will enable them to drive greater returns from their email campaigns and increase sales.

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E-commerce Statistics You Should Know in 2021

JivoChat

Online stores with a social media presence have an average of 32% more sales than those without. Before COVID, online grocery sales were growing and becoming an important part of the retail industry’s future. with sales of over $5 billion in 2020. The e-learning sector is expected to grow 8% by 2026. from 2020 to 2026.

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What is a citizen developer – and how can they liberate your contact center?

Babelforce

million shortfall in developers by 2026. With the right training, sales people, HR specialists, supply chain coordinators, and anyone you can think of can build their own software or processes. Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates.