CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. for SaaS companies, compared to over 10% for paid advertising clicks.

SaaS 52

SaaS Metrics Advertising Upselling 52

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. What’s Next For Customer Success? Mehta raises the fact that there is a pay gap between CSMs and salespeople.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

TechSee

FEBRUARY 5, 2019

SaaS suppliers must therefore evolve their customer-facing solutions, demonstrate greater value and delivering bigger wins for less. Key to the success of scaling such activities will be sophisticated AI approaches for managing and measuring metrics, both in terms of raw data and textual analysis. Episode Management.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Wondering which metric to choose?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. By the year 2025, it will surpass 50% of the market share in the software industry. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations.

SaaS 10

SaaS Upselling Metrics Marketing 10