Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
Kayako
MARCH 7, 2019
If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person. billion in 2025. percent – said that “talking to a real person” was the factor that had the most value for them in terms of customer support. .
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