SharpenCX

AUGUST 21, 2023

Add customization and personalization. Customization and personalization in customer support and up-selling can help — but it’s important to track your ROI with measurable goals: “Integrate data from [app] by [date] to include personal details in 50% of new call center messages.” But there’s no magic bullet to achieve it.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Seventy-one percent of consumers expect companies to deliver personalized interactions. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service. Omnichannel customer engagement software offers a solution.

Customer Service 82

Customer Service Chatbots CRM Personalization 82

Fonolo

MARCH 22, 2022

Its usefulness knows no bounds: By adding playful elements such as competition, rewards, and recognition into your call center, it can facilitate, recognize and reward learning, creativity, and social and personal growth. 70% of business transformation efforts fail due to a lack of employee engagement.

Gamification 75

Gamification Call Center Contact Center Feedback 75

SharpenCX

NOVEMBER 12, 2019

The rest struggle with siloed data, little customer intelligence, and not enough personalization. You typically measure NPS with a survey that includes a Likert scale or a numbered scale. CSAT is another metric determined by customer surveys. CSAT surveys ask how satisfied they were with their most recent service interaction.

Metrics 64

Metrics Best practices Call Center Surveys 64

SharpenCX

JUNE 9, 2021

And, about 36 million Americans will be fully remote by 2025. But many will continue to offer a hybrid model to employees, with flexibility to allow remote work as desired. Allowing employees to work from home even just half of the time can save companies about $11,000 per employee. This is an increase of 16.8

Management 67

Management Contact Center Employee engagement Engineering 67

Integrity Solutions

NOVEMBER 19, 2018

According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. In the recent Integrity in Selling Study™ , 95% of companies surveyed said “Integrity” is one of their organizational values. Sadly only 38% believed that employees can be trusted to keep their promises and commitments.

Coaching 76

Coaching Sales Feedback Management 76

CSM Magazine

APRIL 4, 2022

Something the Employee Benefit News agrees with, citing 33% of a worker’s annual salary. As the United States goes through what is being called the Great Resignation ( The Achievers Employee Engagement and Retention Report claims over 52% of workers sought new jobs in 2021 alone), employee turnover is well worth reducing.

Construction 52

Construction Employee engagement Management Analytics 52