SharpenCX

NOVEMBER 11, 2020

Here’s what to expect in the future of customer service and how you can prepare your contact center for a new standard of customer care in a post-Covid climate. The Golden Rule of Customer Experience: Your Customer Experience Will Never Exceed Your Agent Experience. First up in the future of customer service?

Customer Care 67

Customer Care Customer Service Self service Coaching 67

TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Face and voice recognition. Contact center decision makers understand that better tools are the key to reducing contact center training times.

Technology 122

Technology Customer Service Gamification Contact Center 122

SharpenCX

DECEMBER 2, 2020

American businesses risk a staggering $494 billion in revenue from poor customer care, according to the 2020 National Customer Rage Study. . With financial losses of such scale on the line, the stakes have never been higher to deliver good customer service in your call center.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

JustCall

AUGUST 12, 2022

CCaaS includes many services aimed at customer care such as Automated call distribution, advanced analytics and reporting , virtual attendants, monitoring and agent coaching , and call recording. According to Gartner, by 2025, 95% of global enterprises will use API-enabled CPaaS offerings to boost their digital competitiveness.

APIs 52

APIs Contact center software Contact Center Enterprise 52

SharpenCX

MARCH 5, 2020

In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Only implement tech that helps you reach your customer and revenue goals.

Best practices 67

Best practices Contact Center Airlines Benchmark 67

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. As thredUP’s VP, Integrated Marketing, she serves as a spokesperson for the company’s sustainability work as well as the growing popularity of secondhand shopping (by 2025, the fashion resale market in the U.S.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64