SharpenCX

NOVEMBER 11, 2020

Here’s what to expect in the future of customer service and how you can prepare your contact center for a new standard of customer care in a post-Covid climate. The Golden Rule of Customer Experience: Your Customer Experience Will Never Exceed Your Agent Experience. for tech progress.

Customer Care 67

Customer Care Customer Service Self service Coaching 67

TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Face and voice recognition. Agent decision support. High-level data analysis. Process improvements.

Technology 122

Technology Customer Service Gamification Contact Center 122

JustCall

AUGUST 12, 2022

CCaaS includes many services aimed at customer care such as Automated call distribution, advanced analytics and reporting , virtual attendants, monitoring and agent coaching , and call recording. The main difference between CPaaS and CCaaS is the kind of service they provide organizations. Objective difference.

APIs 52

APIs Contact center software Contact Center Enterprise 52

SharpenCX

MARCH 5, 2020

In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Only implement tech that helps you reach your customer and revenue goals.

Best practices 67

Best practices Contact Center Airlines Benchmark 67