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Big Data’s Big Problem

Beyond Philosophy

Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. seconds later.

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2021: Emerging AI trends in the telecom industry

TechSee

AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). billion by 2025, a CAGR of 21.9% from 2020-2025.

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AI technology will save contact centre agents, not displace them

Connect

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. Connect with us: Connect UK , Connect South Africa , Connect India , Connect USA.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). Which brings us to what marketers are now talking about – the omnichannel customer experience.

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Three AI Applications to Transform Your Customer Interactions

inmoment

The application of AI to improve customer experience is particularly on the rise. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Automate simple customer interactions. The Federal Government’s 2018-19 budget revealed a $29.9

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Salesforce Unveils Breakthrough Salesforce IoT Cloud, Powered by Salesforce Thunder

Natalie Petouhof

This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data. trillion per year by 2025. However, businesses have been unable to capitalize on the vast volume of data from the Internet of Things.

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Monitoring the latest contact center trends 2021

Spearline

Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Which new channels will be vital for customer communication and relationship management? The world has produced 90% of its Big Data in the past two years.