NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape.

industry standards 52

industry standards Contact Center CRM Call Center 52

Calltools

APRIL 3, 2024

Technology and customer expectations have changed a lot over the last few years. Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

COPC

JANUARY 9, 2024

COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? So, we embarked on the path towards achieving COPC CX Standard certification to gain insights into industry benchmarks.

Customer Experience 75

Customer Experience Customer centricity Customer Care Best practices 75

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Integrating Tools, Technology, and Processes As customer success evolves, leveraging tools, technology, and processes becomes imperative.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Integrating Tools, Technology, and Processes As customer success evolves, leveraging tools, technology, and processes becomes imperative.

Management 10

Management Enterprise industry standards Analytics 10

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 92

Healthcare Government Engineering APIs 92