Remove 2024 Remove Big data Remove Chatbots Remove Surveys
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Don’t jump the Gen AI gun to realise returns on AI investments

Connect

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

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13 Trends That Will Shape E-commerce in 2021

JivoChat

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. Over 60% of shoppers say they prefer self-serve tools — including chatbots — to answer simple questions. mark by 2024.