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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Years ago, the term “Big Data” became popular. Without trust and confidence, you can’t have loyalty.