ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business – and ideally, customer loyalty – is a good program. This is a taste of what they do to create a better customer, guest, and fan experience. Here are my top five picks from last week.

Customer Service 166

Customer Service Contact Center Customer centricity Banking 166

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. And if you want to earn your customers’ trust, give them a consistently good customer experience.

Customer Service 144

Customer Service Best practices Metrics Banking 144

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. And if you want to earn your customers’ trust, give them a consistently good customer experience.

Customer Service 139

Customer Service Best practices Metrics Banking 139

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. Karl Brough, General Manager for the U.K. and South Africa at Foundever.

Banking 59

Banking outsourcing Best practices Marketing 59

JivoChat

APRIL 23, 2023

There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. Customers don’t need to wait hours for a reply when they have a doubt. Then, in more complex situations, the customer will be redirected to talk with someone from customer service.

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. We’ve also been doubling down on the software tool chain for our ML silicon, specifically in advancing AWS Neuron, the software development kit (SDK) that helps customers get the maximum performance from Trainium and Inferentia.

APIs 126

APIs Enterprise Best practices Technology 126