ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 166

Customer Service Contact Center Customer centricity Banking 166

ShepHyken

JANUARY 14, 2024

Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust.

Customer Service 144

Customer Service Best practices Metrics Banking 144

ShepHyken

JANUARY 14, 2024

Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust.

Customer Service 139

Customer Service Best practices Metrics Banking 139

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. Karl Brough, General Manager for the U.K. and South Africa at Foundever.

Banking 59

Banking outsourcing Best practices Marketing 59

AWS Machine Learning

NOVEMBER 16, 2023

Users from several business units were trained and onboarded to the platform, and that number is expected to grow in 2024. She is driving strategic activities focused on the tools, platforms, and best practices that speed up and scale the development and productization of (Generative) AI-enabled solutions at Philips.

Healthcare 90

Healthcare Government Engineering APIs 90

Aspect

DECEMBER 15, 2017

banking, travel, etc.). From a patient perspective, white-coat authority and the magic of “doctor knows best” can only remain effective in the digital age if healthcare keeps up with the evolution of consumer communication expectations. FiServ, Banking, Hospitality, Retail, etc.),

Journey mapping 75

Journey mapping Healthcare Banking Employee engagement 75

JivoChat

APRIL 23, 2023

Chatbot Statistics Check out some statistics that show chatbot relevance in the digital world: The chatbot global market is expected to reach $944million by 2024 ( Click Z Chatbots are expected to save 2.5 Drift The 24/7 chatbot availability is considered its best feature by 64% of consumers. PSFK How Does a Chatbot Work?

Chatbots 75

Chatbots B2C Self service Banking 75