ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. Here are my top five picks from last week.

Customer Service 202

Customer Service B2B B2C Advertising 202

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Service 176

Customer Service Advertising B2C Big data 176

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. Voice-bots are evolving as the next generation IVR for customer contact routing and self-service processes. in 2018 to nearly 50% in 2022. The network is key. Conclusion. New to Spearline?

Telecommunications 56

Telecommunications B2C voip Benchmark 56

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. It’s predicted that m-commerce sales will account for over 60% of total ecommerce sales by 2024: Image. Self-service options. Digital Commerce. In-app shopping.

Customer retention 52

Customer retention B2C Chatbots Self service 52

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. billion customer service hours of work by 2023.

Chatbots 75

Chatbots B2C Self service B2B 75

JivoChat

APRIL 25, 2021

The unifying theme is that it’s time to take these existing strategies to the next level, using data and AI-driven technologies to improve the customer experience, adapt to changing conditions in real-time , and make accurate decisions about products, service, and how to promote them. mark by 2024.

Chatbots 52

Chatbots B2B B2C Sales 52