CSM Magazine

DECEMBER 6, 2022

“With customer service as a top priority for companies, and consumers open to new options, the payments landscape is primed to expand and evolve over the coming year.” ” “Security is still top of the agenda for 2023,” continues Geoff Forsyth, Chief Information Security Officer (CISO) at PCI Pal.

APIs 52

APIs Banking SaaS Technology 52

JivoChat

APRIL 23, 2023

There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. Customers don’t need to wait hours for a reply when they have a doubt. Then, in more complex situations, the customer will be redirected to talk with someone from customer service.

Chatbots 75

Chatbots B2C Self service Banking 75

Netomi

APRIL 7, 2023

The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. We’ve also been doubling down on the software tool chain for our ML silicon, specifically in advancing AWS Neuron, the software development kit (SDK) that helps customers get the maximum performance from Trainium and Inferentia.

APIs 124

APIs Enterprise Best practices Technology 124