ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? Anna Gorina May 11, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! SLA is short for Service Level Agreement. When do you need a Service Level Agreement?

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Vcaretec

APRIL 10, 2023

If you're considering outsourcing your customer service in 2023, here are some steps you can follow: Define your goals and requirements: Before outsourcing your customer service, you need to define your goals and requirements. Develop a communication plan: Communication is key when outsourcing customer service.

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Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

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outsourcing Customer Service Metrics Best practices 62

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. Savvy organizations recognize that technology alone is not the answer.

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Spearline

JUNE 4, 2019

Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth. The Market Research Future (MRFR) predicts that the industry is set to reach $52 BN by the end of 2023.

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Skybridge

AUGUST 24, 2023

“Outsourcing helps companies maintain service levels and provide a consistent customer experience across all channels and hours of operation.” Deloitte Digital 2023 Report on New Realities for Contact Center Transformation Have your customers been looking for a better experience at your contact center?

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Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. from 2023 to 2028. from 2023 to 2028.

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