Fonolo
NOVEMBER 22, 2022
Contact Center Trends 2023. Who Should Take Call Center Management Courses? Call center management courses are great for both current and aspiring professionals looking to sharpen their skills in customer support, operational best practices, team leadership, and much more. More on ICMI’s Contact Center Management Boot Camp ?.
Playvox
MARCH 12, 2024
trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.
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DMG Consulting
MAY 8, 2023
Workforce management, interaction analytics, analytics-enabled quality management, surveying, coaching, customer journey analytics, and more are either built on AI technology or depend on it to provide increasingly useful and actionable findings and intelligence for users.
JustCall
APRIL 5, 2023
Top 9 Alternatives For Talkdesk In 2023 JustCall Five9 Avaya 8×8 Genesys Mitel Zendesk Twilio Vonage 1. Some of the popular alternatives for a small business similar to Talkdesk include: JustCall RingCentral Ooma Vonage The post Top 9 Talkdesk Alternatives & Competitors in 2023 appeared first on. Let’s jump right in.
Playvox
OCTOBER 12, 2022
According to an article by KPMG , more than $7 trillion dollars will be invested in making work digital by 2023. Gamification in remote workforce training is proven to be effective. But video conferencing is only the start of the technology available to support remote customer service agents and manage remote customer support teams.
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