Playvox

MARCH 12, 2024

trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.

Morale 78

Morale Gamification Contact Center Quality management 78

DMG Consulting

MAY 8, 2023

Workforce management, interaction analytics, analytics-enabled quality management, surveying, coaching, customer journey analytics, and more are either built on AI technology or depend on it to provide increasingly useful and actionable findings and intelligence for users.

Management 62

Management Enterprise Analytics Contact Center 62

JustCall

APRIL 5, 2023

Top 9 Alternatives For Talkdesk In 2023 JustCall Five9 Avaya 8×8 Genesys Mitel Zendesk Twilio Vonage 1. Five9 has additional features like customizable templates, data visualization, and employee coaching tools. Let’s jump right in. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Playvox

OCTOBER 12, 2022

According to an article by KPMG , more than $7 trillion dollars will be invested in making work digital by 2023. Gamification in remote workforce training is proven to be effective. When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching.

Best practices 76

Best practices Contact Center Management contact center solutions 76