An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023
Beyond Philosophy
JANUARY 12, 2023
I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. In the future, we will look back on 2023 and go, “Yeah, that’s when things changed.” His career started at IBM, and he remembers the total quality management days. Click Here.
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