COPC
OCTOBER 28, 2022
The New Zealand Employee Engagement Research Report is timely as organisations are battling to secure talent in tight employment markets globally. Insights into staff engagement, satisfaction levels and key initiatives to retain the talent you have are invaluable. New Zealand Employee Engagement Report, 2022.
Vistio
MAY 4, 2022
Employee engagement is a critical pillar of our OneOffice mindset; Vistio is enabling customer-facing employees to put their best foot forward, effectively connecting employee experience and customer experience. How Vistio turns contact center agents into enabled experts. Read the Full Report.
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Call Experts
FEBRUARY 12, 2020
through 2022. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Documentation Enhances the Workplace. In 2019, automatic call distribution sported 23.3% FCC blocks Robo-Calls.
Fonolo
DECEMBER 13, 2022
A business development plan should be a living document, constantly updated with your call center’s objectives, goals, financial information, milestones, and methods to measure progress. Specific: “Agent X aims to improve their first-call resolution rate from 37% to 55%, from October 2022 to March 2023.” Let’s start with the basics:
Russel Lolacher
SEPTEMBER 6, 2022
But it’s a internal document, a job description, and it’s like putting it on, you know, 10x. What is this magical thing, so again, is sick often, you know, it is it can be a document or often is a document, although we’ve seen him in video formats and all kinds of other things. Annika Reinhardt.
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