Netomi
APRIL 27, 2022
Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, the Office of Management and Budget will conduct research to better comprehend how people wish to deal with the government at various critical points in their lives.
Netomi
FEBRUARY 28, 2022
Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Register Now. Amanda Binns.
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NobelBiz
FEBRUARY 22, 2023
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. No use for in-house technical support staff.
NobelBiz
FEBRUARY 21, 2022
As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. No use for in-house technical support staff.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. Because he is well-versed in customer service, the latter may even be able to assist you.
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